LOS ANGELES, April 1, 2020 /PRNewswire/ -- SmartAction®, a leading provider of AI-powered Virtual Agents for contact centers, today announced the release of its Rapid Response Virtual Agent to combat extended hold times related to COVID-19 inquiries that impact healthcare providers, travel and hospitality, retailers, government, service providers, and more.
"Any crisis triggers extended hold times due to callers with commonly asked questions or callers who should be screened with qualifying questions to designate an escalation path, if any. There have been instances of nurses who answer nearly 100 calls an hour instead of providing much needed patient care. All of these calls can be screened with AI to both answer questions and ask questions to determine who should be escalated to human assistance," said Gary Davis, President, SmartAction.
During this pandemic, SmartAction is making its Rapid Response Virtual Agent available to at-risk organizations with zero setup fees, which includes all required customization and integration.
How a Rapid Response Virtual Agent Works
For a live demo, visit https://www.smartaction.ai/smartaction-rapid-response-virtual-agent/
We are SmartAction®, the contact center industry's undisputed leader in purpose-built AI-powered Virtual Agents for customer service. At SmartAction, we utilize powerful technology and thoughtful CX services to deliver frictionless conversational AI experiences over voice, chat, and text. As a result, our clients are able to free up their live agents to handle higher priority conversations. But don't take our word for it – ask our CX-obsessed clients including AAA, DSW, Electrolux, and Choice Hotels, whose reviews rank SmartAction as the #1 Virtual Agent provider on Gartner Peer Insights.
View original content to download multimedia:http://www.prnewswire.com/news-releases/smartaction-responds-to-pandemic-with-a-no-fee-rapid-response-ai-solution-to-rescue-contact-centers-from-covid-19-hold-times-301033458.html