To preserve their own IT staff’s time, enterprises should choose a partner to assist in the management of their ERP systems. They will have the experience and expertise to ensure that businesses avoid common (and sometimes expensive) pitfalls. Every stage of an ERP project needs to be meticulously understood, from planning to implementation, to maintaining and upgrading. By working with an MSP, organisations can ensure they are supported at every stage of the ERP journey.
The right MSP will know where customisations need to take place and where a standardised approach can work. . Take an upgrade project for example, a partner can help organisations understand and document the purpose of each customisation, whether they can be retired or replaced by new functionality and what the impact of moving them to new releases will entail.
Additionally, some select MSPs will be able to help businesses avoid losing critical support to their systems by providing them with avenues to upgrade once the official upgrade deadline has passed. If we look at EBS again, these MSPs can offer a safety net to businesses who haven’t been able to lock in an upgrade before December 2021. That way they can work with the MSP on a carefully planned programme to upgrade when the time is right, all the while enjoying continued support.
Using a complex piece of software like EBS is a bit like running a Formula 1 car. It requires a team of expert engineers, with differing specialities, working on it in order to optimise it and make it perform at its best. This is where partnering with a managed service provider (MSP) can make a big difference and help CIOs to achieve peace of mind when it comes to their ERP investments.